Privacy Policy

Effective Date: 2 January 2026

This Privacy Policy explains how Digitpen Hub Ltd, operating the PAMCET platform at www.pamcet.com, collects, uses, stores, and protects your personal information. By using PAMCET, you agree to the practices described in this policy.

1. Who We Are

PAMCET is an online learning platform operated by Digitpen Hub Ltd, a company registered in Nigeria and headquartered in Lagos. For any privacy-related enquiries, please contact us at admin@pamcet.com.

2. Information We Collect

Account Information: Name, email address, password, profile photo, and contact details provided during registration
Payment Information: Billing details and transaction records processed through our secure payment providers
Learning Data: Course enrolments, progress, quiz results, assignment submissions, and certificates earned
Usage Data: Pages visited, features used, time spent on the platform, and device or browser information
Communications: Messages sent to instructors, support tickets, reviews, and feedback submitted on the platform
Technical Data: IP address, cookies, log files, and similar tracking technologies

3. How We Use Your Information

Create and manage your PAMCET account
Process course enrolments and payments
Deliver course content, certificates, and learning progress tracking
Communicate with you about your account, courses, and platform updates
Send promotional emails and learning recommendations where you have consented
Improve platform features, content quality, and user experience
Comply with legal obligations and resolve disputes
Detect and prevent fraud, abuse, or security breaches

4. Legal Basis for Processing

We process your personal data on the basis of contractual necessity to deliver our services, legitimate interests to improve and secure the platform, legal obligation to comply with applicable law, and your consent where specifically requested.

5. Sharing Your Information

Instructors: Limited learner information necessary for course delivery and communication
Payment Processors: Secure third-party providers to handle transactions
Service Providers: Trusted technology partners who assist with hosting, analytics, email, and customer support under strict data protection agreements
Legal Authorities: Where required by law, court order, or regulatory obligation
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. If you close your account, we will delete or anonymise your data within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or preventing fraud.

7. Your Rights

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict certain types of processing
Withdraw consent at any time where processing is based on consent
Request a portable copy of your data in a machine-readable format

To exercise any of these rights, please contact us at admin@pamcet.com. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and deliver relevant content. You can manage your cookie preferences through your browser settings or our cookie consent tool. For full details, please read our Cookie Policy.

9. Data Security

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security reviews to protect your personal data. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

10. Children's Privacy

PAMCET is intended for users aged 16 and above. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal information, please contact us at admin@pamcet.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Continued use of PAMCET after the effective date of any changes constitutes your acceptance of the updated policy.

12. Contact Us

Digitpen Hub Ltd

Lagos, Nigeria

Email: admin@pamcet.com