Refund Policy

Effective Date: 2 January 2026

This Refund Policy applies to all course purchases and subscription payments made on the PAMCET platform, operated by Digitpen Hub Ltd. We are committed to ensuring learner satisfaction and want you to feel confident when investing in your education with us.

1. 7-Day Refund Guarantee

If you are not satisfied with a course you have purchased, you may request a full refund within 7 days of the date of purchase, provided that you have completed no more than 20% of the course content. This guarantee applies to individual course purchases and is designed to give you the confidence to try any course on PAMCET.

2. Eligibility for Refund

The request is submitted within 7 days of the original purchase date
Less than 20% of the course content has been accessed or completed
The request is submitted through the official refund request process at admin@pamcet.com
The course was purchased directly through the PAMCET platform

3. Non-Refundable Situations

The refund request is submitted more than 7 days after the purchase date
More than 20% of the course content has been accessed or completed
The course was purchased as part of a promotional bundle where the terms excluded refunds
A certificate of completion has already been issued for the course
The refund request appears to be an abuse of the refund policy such as repeated requests across multiple courses
Subscription fees for team or organisational plans after the subscription period has commenced

4. Subscription Plans

For monthly or annual subscription plans, you may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period and you will retain access to your subscription benefits until that date. Refunds for subscription fees already charged are not available except where required by applicable law or where a technical error has resulted in an incorrect charge.

5. Team and Organisational Plans

Refund requests for team or organisational plan purchases must be submitted within 7 days of the initial payment and before any team member has accessed course content. Once team members have begun accessing courses, refunds will not be issued.

6. How to Request a Refund

Send an email to admin@pamcet.com with the subject line: Refund Request
Include your full name, registered email address, course name, and date of purchase
Briefly explain the reason for your refund request
Our support team will review your request and respond within 5 business days

7. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase. Please allow 5 to 10 business days for the refund to appear in your account depending on your bank or payment provider. PAMCET is not responsible for delays caused by financial institutions or payment processors.

8. Currency and Exchange Rates

Refunds will be processed in the same currency as the original transaction. PAMCET is not responsible for any differences arising from currency exchange rate fluctuations between the date of purchase and the date of refund.

9. Chargebacks

We encourage you to contact us at admin@pamcet.com before initiating a chargeback with your bank or card provider. Unauthorised chargebacks may result in the suspension of your PAMCET account. We are always happy to resolve payment disputes directly and fairly.

10. Changes to This Policy

PAMCET reserves the right to modify this Refund Policy at any time. Changes will be communicated via the platform or by email. Continued use of PAMCET after any updates constitutes your acceptance of the revised policy.

11. Contact Us

Digitpen Hub Ltd

Lagos, Nigeria

Email: admin@pamcet.com